Privacy Policy

The free tools on this site (the calculator, the comparisons, the checklist, the timeline, the quizzes) run in your browser, and what you type into them is not sent to us unless you press a button that says it saves into a Room. Two of them remember your work in your own browser and say so on the page.

We do not collect precise location, biometric information, health information, government identifiers, or information about children. A Social Security number, a bank account number or similar can appear inside a document you upload; we store the document, we do not extract or index those fields, and no program reads them.

Who runs the plumbing

A few companies run parts of Keighbor under our instructions and process your information only to provide the service. By category: hosting and delivery, the database and file storage, email sending and receiving, payments, electronic signatures, one research lookup, and address suggestion as you type. Each is named on the subprocessors page, with exactly what it receives and what it never gets. Today they are Supabase, Vercel, Resend, Stripe, Firma, Perplexity, Google (Places), Google (Sign-In), Meta (Facebook Login). All run in the United States. Adding one means adding it to that page in the same release.

We share information with nobody else, with three narrow exceptions: with a person you chose to share it with (an agent you invited, a buyer you sent a document to); with a professional adviser under a duty of confidence; and where the law requires it, in which case we tell you unless we are legally prevented from doing so.

Analytics, consent and Global Privacy Control

Here is exactly what runs on this site.

Vercel Web Analytics counts page views and tells us which pages get read, which site referred a visitor, their approximate location, and their browser and device type. It sets no cookies and doesn't follow people across websites.

Vercel Speed Insights measures how fast pages actually load for real visitors. It records timings, not people.

A short list of our own events. We count when a visitor starts or finishes a free tool, sets up a Room, or pays. Each event includes the tool name and a count. It doesn't include an address, price, name, email, or anything typed into a tool.

Google's sign-in button. The sign-in and set-up pages show Google's own button, which comes from a script Google serves. To have it ready, we fetch that script when you reach for a link to either page, by pointing at it, touching it, or tabbing to it. Your browser asks Google for the file, so Google sees the request, as it does for any file it serves. We send Google nothing about you, and nothing is shared unless you choose to sign in with Google. It isn't analytics, and reading the site without reaching for those links never contacts Google.

Consent. A notice at the foot of the page asks once. Analytics is on unless you switch it off, because none of it identifies you; advertising is off unless you switch it on, and there is nothing behind that switch today. Your choices are kept in your browser, and you can change them any time on your privacy choices. Switching analytics off stops the scripts loading and stops our own events being sent.

Global Privacy Control. If your browser sends the GPC signal, we treat it as an opt-out: analytics and advertising are off unless you switch them on yourself.

What none of it does. There are no advertising pixels, Google Analytics, Meta pixels, session recordings, heatmaps, cross-site tracking, or fingerprinting. We don't build an advertising profile of you or connect site analytics with the contents of your Room. If this changes, we'll update this page and the choices page. New advertising tools will be off until you turn them on.

Mail to your Room's address

When an email reaches your Room's address, our own server reads it by fixed rules to work out what it is: a signing request from a service like DocuSign or dotloop, a secure message, a sales pitch, a returned email, or ordinary mail. It reads the sender, reply and recipient lines, the subject, the words, the server's record of whether the sender checked out, and the addresses the email's links point to. No AI model reads it, and nothing is sent anywhere to do this.

We never open, visit or follow a link in your mail, and we never sign in anywhere for you. A signing link is kept on its own, where only the seller it was sent to can see it, and the copy of the email the Room keeps shows a note in its place. A verification code is shown for fifteen minutes and then removed. What we show beside an email is what we could see about it. It isn't a judgment that the email or its sender is genuine.

The home sale emails

If you ask for the steps of a home sale by email, we keep your email address, the page you signed up from, when you signed up and confirmed, how far through the emails you are, and, if you answer it, roughly when you might sell. We send one email to confirm the address, and nothing else until you press its link. Then the emails come once or twice a week, eight in all, and stop.

Every email has an unsubscribe link, and mail apps show their own unsubscribe button for it. Unsubscribing stops the emails at once. The emails also stop on their own if the same address opens a Keighbor Room. The emails are sent through Resend, the same provider that sends our other email. The links in them carry a short tag naming the email, so we can count which ones bring people to the site. We keep the address and that record after the emails stop, so an unsubscribe is remembered. Write to hello@keighbor.com to have it deleted. We never sell or share the list.

Selling, sharing and targeted advertising

We don't sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising, or profile people in a way that produces legal or similarly significant effects. We haven't done any of these in the past 12 months. These terms come from state privacy laws.

AI processing

Your documents are never sent to an AI provider. No model reads your contracts, your messages or your notes, and nothing from your Room is used to train any model, ours or anybody else's. The one outside AI call in the product is the “look this up for me” research button: when you press it, we send the research provider your property's address and the question you pressed, and nothing else. The answer is offered back to you and lands in your worksheet only if you accept it. The provider is named on the subprocessors page. The full set of answers is on what does Keighbor see.

The other way round, an AI assistant can call us. Our public MCP server at keighbor.com/mcp (explained on use Keighbor in your AI assistant) receives only what the assistant sends to run one of its read-only tools: a state, a price, a date, a word, or a search phrase, together with the network address and technical headers every web request carries. We use that to work out the answer and to limit how often one address can call. We store none of it and never link it to an account or a Room. What you asked is not written to our logs; a failure is recorded with the tool's name only, and, as for every request to this site, our host keeps a short-lived record of the network address and the time. What the assistant does with the answer is between you and the assistant's maker.

Connecting your own AI to your sale

You can connect an AI assistant you already use, like Claude or ChatGPT, to your sale at keighbor.com/mcp/room. Nothing is shared until you sign in and choose which sales it may read. It can then read those sales' checklist, calendar, people, the email sent to the sale's own address, your documents' names and status, the sale sheet and your saved calculations. It never reaches your personal email or calendar, and it changes nothing on its own. If you allow it when you connect, it can make the Room's small changes you say yes to in the chat (a date on the calendar, a step marked done, a saved calculation, a conversation marked handled), each recorded and each undoable in your Room, and it can draft an email to people already on your sale; the draft is shown on our own card in the chat and is sent only when you press Send there, from your sale's address, like an email you write in your Room. We keep a draft for up to two hours so the card can send it, and delete a draft nobody sent after that. An agent who connects theirs sees only what their Keighbor agent page shows. What the assistant reads goes to the company that makes it, under your agreement with them, so choose one you trust. We keep a record of the connection (which assistant, which sales, when it was used) and of each request's tool and sale, never what you asked or what we answered, except a draft email as just described. You can disconnect it at any time in your Room, under My account, Settings, Connected AI, and it is cut off at once.

What reaches your agent's own tools

Your listing agent can connect their own software to Keighbor: a calendar they subscribe to, Follow Up Boss, or an address of their choosing such as Zapier. When they do, the sales they are your agent on send it what is their business already: the street, the sellers' first names, each showing's time and who booked it, the sale's named dates (like the listing date and closing), and when the sale moves on (listed, under contract, closed). For Follow Up Boss, the first event also sends the name and email of the seller the room was set up for, so the agent's records show their client. Never a document, a message, your notes, your worksheets, the calculator, or your own calendar entries. The agent chooses where it goes and is responsible for it there; you can ask them, or us, about what was sent.

If you let your agent show your sale

Once your sale closes, you can let your listing agent show it on a page of their own for future clients. Nothing goes on it unless you say yes, and you pick what does: how they worked out the price (how many homes they compared, how many adjustments, roughly how long it took, and what they looked at), the marketing they did, the street address if you tick it (otherwise only the city and state), and a few words from you under your first name if you write any. Never a price, another home's address, a document, a message or your notes. What you agreed to is kept as it was when you said yes. The agent decides whether their page is up; anyone with its address can see it, and search engines are asked not to list it. You can take your sale off it at any time from their card in your Room, and it comes off at once.

When Keighbor staff can access your data

Keighbor staff don't have a standard login to your Room. If a support request requires access to your data, we tell you what we need to review before accessing it and let you know when we're done. We don't browse Rooms to improve the product or train models. Server-side failure reports contain IDs and counts, not Room content.

When a government or court asks for your information

We don't hand over your information just because someone asks for it. When a police department, a court, a government agency, or anyone acting for one asks Keighbor LLC for information about a person who uses Keighbor, this is what we do.

• We check that the request is legal. We only answer a request that comes through valid legal process, such as a subpoena, a court order or a search warrant, served on Keighbor LLC. We check that it is valid, that whoever sent it has the authority to ask, and that it really applies to us and to the information it names.
• We push back when it isn't. If a request looks unlawful, too broad, or unclear, we ask for it to be narrowed or withdrawn, and we challenge it, in court when that is warranted.
• We give the least we can. We share only the specific information the request legally requires, and nothing else from your Room.
• We tell you. Unless a law or a court order forbids it, we tell you before we share anything, so you have a chance to object. If we can't tell you at first, we tell you as soon as we're allowed.
• We keep a record. For every request we keep who asked, what they asked for, the legal basis they gave, what we did, why, and who at Keighbor decided.

One exception: if we believe in good faith that someone's life or safety is in immediate danger, we may share the minimum needed to help, and we record why. We never give any government direct access to our systems.

What we keep after you delete, and why

You can delete your account yourself, at any time, from your account panel inside your Room. It runs immediately. Deleting removes your sign-in, and your sales and everything in them: documents, photos, messages, contacts, calendar events, worksheets, and your progress. How to delete your data walks through it step by step, and your data covers downloading everything first.

One thing survives deletion: a document that you and other people signed. Nothing else.

When a document is fully signed, we seal it and archive four things: the signed PDF, the certificate of completion, the signing audit trail (when it was opened, signed and sealed, and the network addresses involved), and the record of each signer agreeing to sign electronically. That archive stays when you delete your account.

A signed document may be relied on by several people and organizations. Keighbor keeps the sealed record and its supporting signature history after separating it from your deleted account, so the completed signature can still be verified.

If you signed something and you want that record gone too, email us. We will remove it once everyone who signed it agrees, or once it can no longer be needed as a record of the sale, whichever comes first, and we will tell you which applies and when.

Two other things have their own clocks. A record that you paid, with the plan and the date and never a card number, is kept for as long as tax and accounting law asks. And a free Room nobody has opened for 12 months may be removed under our policy, after an email to you first with time to download everything or simply to open the Room and keep it; nothing does this automatically today.

People sign documents on Keighbor without ever creating an account: a buyer, an agent, a title officer. If that is you, the same applies: email us from the address the document was sent to, and we will tell you exactly what exists and remove what we can.

Your rights, by state, and how to use them

Depending on where you live, state law may give you the right to know what personal information we hold about you and get a copy of it, to correct it, to delete it, to opt out of sale, sharing, targeted advertising and profiling, and not to be treated differently for using those rights. Several states have such laws now, among them California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, and more are arriving. We give everyone the same rights whichever state they are in.

Doing it yourself

Most of it needs no request. From your Room you can see and correct everything we hold about your sale, download all of it, and delete your account. From your privacy choices you can switch analytics off, and there is nothing to opt out of on sale, sharing or targeted advertising because we do none of them.

Asking us

For anything else, email hello@keighbor.com with “privacy request” in the subject, from the address on your account so we know it is you; if you never had an account, from the address a document was sent to. We may ask one question to confirm it is you, and never for more than that. You can have someone act for you if they can show you asked them to. We answer within 45 days, and if a request is unusually complex we may take up to 45 more and will tell you why. Making a request costs nothing and changes nothing about how we treat you.

If we say no, and you disagree

We will say why in writing. Reply to that email with “appeal” in the subject and a different person at Keighbor looks at it again, within 45 days, and writes back with a decision and the reasons. If you still disagree, we tell you how to reach your state's Attorney General or privacy authority, who can look at it independently.

Age

Keighbor is for adults selling a home. You must be at least 18 to open a Room, and we do not knowingly collect information from anyone under 18. If you believe a child has given us information, email us and we will delete it.

If something goes wrong

If we learn of a security incident that affects your information, we tell you: what happened, what of yours was involved, what we did, and what you can do, by email, as soon as we know enough to say something true, and within any period your state's law sets. To report a security problem to us, email hello@keighbor.com with “security” in the subject. A person reads it the same day. The security page says how your information is kept.

Changes to this policy

When we change this page, we update the dates at the top. If a change reduces your rights or expands what we collect, we'll notify you by email or inside your Room before it takes effect. Continuing to use Keighbor after the effective date means you accept the changes described in that notice.

Questions

Write to hello@keighbor.com or through the talk-to-us page. A real person answers.

Keighbor LLC, 30 N Gould St Ste R, Sheridan, WY 82801. (307) 855-8450.