Refund policy
Buy Keighbor, and if it isn't what you needed, write to hello@keighbor.com within 7 days of paying. We refund you in full. You don't have to explain, and nobody will try to talk you out of it.
What that means, exactly
- You keep your room. A refund does not delete your room or take back anything you made: your price, your description, your photos, your papers. Ask us to delete it and we will, but that is a separate choice.
- Signed documents are the one exception. If you have already sent documents for legally binding signature, that cannot be undone, and the cost of those signature runs is not refundable. Everything else still is.
- After 7 days, write to us anyway. If something went wrong on our side, or the product did not do what this website says it does, we will make it right. We would rather refund somebody than have them feel stuck.
- How the money comes back. To the card or account you paid from, usually within five to ten business days once we start it. We do it by hand, so you get an email from a person either way.
- One payment, per sale. Keighbor is sold per sale, once. There is no subscription, no auto-renewal, and no card kept for a later bill, so there is nothing to cancel.
- If we stop offering it. If we ever shut down, or end a sale you paid for before you finished it, we refund you without being asked.
How to ask
Write to hello@keighbor.com from the address on your account, or press Talk to a person in your room. Tell us the address of the home you are selling. That is the whole process.
This page is part of our Terms of Service, and the prices are on the pricing page.